RESTORE · L2

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Generated · batch 64380f02Aug 18, 8:23 AM
ApprovedAug 18, 8:27 AM
Scheduled (drip) · scheduled for Wed 2 Sep · 10:30 ET (16:30 your time)Aug 18, 8:37 AM

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The restoration contractor isn't the most important person in the room after a loss event.

The adjuster is.

And most owners find that out too late, sitting across the table from someone whose job is to close the claim as low as possible, as fast as possible.

Your contractor shows up with a crew and equipment.
The adjuster shows up with a scope.

Those two documents almost never match on day one. The gap between them is money the owner either fights for or leaves behind.

Here is the invisible mistake most owners make: they treat the repair and the claim as two separate tracks. They let the contractor start work and figure out the insurance side later.

By the time "later" arrives, decisions have already been made that cap the payout. Demolition was done before documentation was complete. Scope was verbally approved in a hallway conversation that nobody wrote down. Line items were missed because nobody caught them in the adjuster's initial walk.

The owner ends up partially indemnified, arguing over supplements, and still paying holding costs on a facility that should be generating revenue.

Restoration is not a repair trade. It is a claim navigation service that also happens to repair things.

The contractors who understand that protect the owner's full recovery. The ones who don't hand the adjuster a quiet advantage.

So here is the real question: when you are evaluating a restoration firm after a loss, are you asking who has the best crew or who has the best documented scope history with your insurer's preferred adjusters?

#restoration #insuranceclaims #riskmanagement

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